Frequently Asked Questions
Everything you need to know about partnering with Slots Sports Wear — from your first inquiry to final delivery.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
Our standard MOQ is 50 pieces per style. For repeat orders, we can discuss lower quantities based on your relationship history with us.
Do you accept custom orders from small brands?
Absolutely. We are built specifically to support emerging and independent brands. Starting with just 50 units means you can test the market before scaling.
Can I mix different styles in one order?
Yes. You can mix styles as long as each individual style meets the 50-piece MOQ. Combined orders often qualify for better per-unit pricing.
Sampling & Design
How do I submit a design?
Visit our Contact page and use the Tech Pack Submission form. Provide your design files, material preferences, sizing, and any specific requirements. We will review and confirm within 48 hours.
How long does sampling take?
Standard sample development takes 7–14 business days from tech pack approval. Rush sampling (7 days) is available for premium clients.
Do you offer design support?
Yes. Our in-house design team can help you refine your tech pack, suggest fabric options, and ensure your design is production-ready before sampling begins.
Production & Quality
What quality standards do you follow?
All orders go through AQL 2.5 inspection before shipment. We are an ISO-certified facility and conduct multi-point quality checks throughout production.
What fabrics and materials do you work with?
We work with a wide range of performance fabrics — polyester, spandex blends, moisture-wicking knits, organic cotton, and recycled materials. We can source specific fabrics on request.
What is your production capacity?
Our facility produces 50,000+ units per month across all styles. We maintain dedicated production slots to ensure your orders are delivered on schedule.
Shipping & Delivery
Do you ship internationally?
Yes. We ship to the USA, UK, Europe, Australia, Canada, and more. We work with DHL, FedEx, and other major carriers to ensure safe and timely delivery.
How long does delivery take?
Air freight to the USA or Europe typically takes 5–10 business days. Sea freight for large orders takes 20–35 days. Timelines are provided with every order confirmation.
Who handles customs and import duties?
Buyers are responsible for their country's import duties and taxes. We provide all necessary export documentation, including commercial invoices and certificates of origin.
Payment
What payment methods do you accept?
We accept bank wire transfer (T/T), PayPal, and Western Union. For established clients, we offer flexible payment terms including 30% deposit and 70% before shipment.
Is there a deposit required?
Yes. A 30% deposit is required to begin production. The remaining 70% is due upon production completion and before goods are shipped.
Do you offer a money-back guarantee?
If goods are found to be defective or do not match approved samples, we offer free replacement production or a partial refund. Please review our Returns policy for full details.
Still Have Questions?
Our team responds within 24 hours on business days. Reach out and let's talk about your next order.